Archive for March, 2008
I migrated my site this week from one hosting company to another. The time had come to leave ReadyHosting.com and I can’t say that I will miss them at all. In fact, they just plain suck. I should have left years ago, but the hassle of switching hosts and domain registrars is enough incentive to stay, even when the service you are receiving has long since become intolerable. The final straw came a couple of weeks ago, while I was attempting to get their tech support to help me with an upgrade to Movable Type 4.0. MT has never worked quite right on their servers — it can’t send email — and so I thought if I upgraded to the latest version the problems I have seen would go away. It became obvious very quickly that the problem wasn’t with MT, it was ReadyHosting’s servers. And their totally incompetent tech support staff, who refused to do anything to help, and furthermore closed out all of my support tickets without consulting me first.
Their tech support was never great, but a couple of years ago they started outsourcing it to India (or some other country where English is clearly not a first language). I never dealt with them via phone, which is probably good — their grammar was atrocious enough without having to deal with their lack of pronunciation skills. And they had the nerve to sign their emails with very caucasian sounding names, like Anthony Jones, or Ashley Smith. Don’t get me wrong, I have nothing against a company outsourcing their work force — our government frequently makes these kinds of business decisions unavoidable — I just wish they would treat their customers with a little respect and not try to BS us into believing that we’re getting something we’re not.
So I have moved on to a company that had pretty good online reviews called AN Hosting. So far, they have been adequate. Their sales staff worked quickly to set up my account, the transfer of my domain took longer than it should have (just over a week), and migrating from a Windows platform to Linux carries with it a whole set of issues, but it has been going fairly smoothly so far, and I haven’t had to call on them for help yet. I hope this is the beginning of a beautiful relationship. If not, you can be certain that you will hear about it here.