How Is AT&T Still In Business?

I just had another horrible experience with AT&T customer support, and I know I’m not alone. They have to be one of the most hated companies on earth for this reason. I just tried logging into their website to make changes to an account and since I do this so seldom, I could not remember my password. Against my better judgment, I attempted to reset my password online — to avoid having to call them, which is an even more painful experience. Twenty-five minutes later, after struggling with the user interface of their site, I get to the point where I click a button to have a temporary password sent to me so I can login. Upon clicking said button, I get a message informing me that the “My AT&T” site is down temporarily for maintenance. It’s tragically comic. Or comically tragic. I can’t decide which. But I do know that if I had another option available to me for DSL service, I would no longer be an AT&T customer. But since they are a monopoly, I’m stuck complaining about their crappy service to you, my dear reader. Thank you for listening.